Our showroom has the widest range of carpet samples in Auckland
“a pleasure to deal with”
“I was very impressed with the excellent service I received
from Bill Hayward Flooring+Plus. Every aspect of the service
was excellent and every person involved was professional and a
pleasure to deal with. The carpet layer did a wonderful job.
Since I have had the carpet down I have recommended Bill Hayward
Flooring+Plus to anyone I hear talking about carpet or building
new homes etc and will continue to do so.”
- Pat Nichols
Frequently asked questions
Got some questions about carpets and carpet-fitting?
You may find the answer to your carpet questions here: otherwise, do contact us, we’d be happy to help.
What’s involved at a carpet measure and quote?
One of our experienced measurers will visit you at a convenient time and will:
- Discuss your carpeting needs
- Explain the options available for underlay and any other accessories (e.g. stair fittings)
- Measure the room(s) and draw scale plans.
Once the measurer is back at the showroom, a cutting-plan is drawn up, which accurately works out exactly how much carpet is needed. That’ll then give us the information we need to put together the quote for you. Within 2 working days, your quote will be posted, emailed or faxed to you, and will include the total cost of your carpet, including the installation and underlay.
Why choose Bill Hayward Carpets?
Read 8 reasons why to choose us for your new carpet needs…
Can you come to me with carpet samples?
If you give us an indication of carpet type and colour we can bring a selection of samples when we do the measure. At the very least it will get the ball rolling and we can then start fine-tuning the colour selection process.
As our showroom has got the widest range of carpet samples in Auckland, we’d need a very big truck to bring them all to you! So it’s much better if you can come to us - and it’ll save you time in the long run, as our selection is so big you won’t have to go anywhere else. Here’s our showroom location and opening hours.
What’s the difference between a tufted and a woven carpet?
Today, most carpets are made by a process called “tufting”. It involves hundreds of needles threading the yarn through a primary backing, and then a secondary backing is bonded to the reverse side. This anchors the tufts in position.
Woven carpets have their backing woven on at the same time as the pile, and simultaneously anchors the tufts in place. Wilton and Axminster carpets are woven, and the names refer to the loom types. Woven carpets offer a wider range of patterns, but as they’re slower to manufacture they generally tend to be more expensive than tufted carpets.
How do I choose the right carpet? It’s all a bit overwhelming!
Yes, the choice of carpets available is huge: everything from wool and other natural fibres, to extra durable carpets for commercial environments. Designs range from traditional to contemporary; rich, bright hues to neutral tones.
That’s why it’s a good idea to consult a carpet specialist such as Bill Hayward Flooring+Plus. Our experienced team will find out what’s best for you: and our in-house interior designer can even provide a FREE colour consultation. Just contact us for assistance, we’d be pleased to help you make the right carpet choice.
I’m not very good with colours – can you help me choose the right colour carpet?
Yes! We have our very own in-house interior designer who’s available to provide you with a FREE colour consultation service: click here to read more.
Can I take carpet samples with me?
Yes, you’re welcome to take as many carpet samples as you
like.
Borrow as many carpet samples as you like
Is there a bond or charge for carpet samples?
No, carpet samples are loaned to you FREE for a few days at a time so that you can see the carpet in your own environment with your wall colours and lights. This is important as carpet colours can vary from night and day under certain lights. Samples not returned are chargeable.
What does underlay do?
A good quality underlay has 2 main purposes:
- More luxury: it makes your carpet feel softer underfoot, for that real luxury feeling.
- Longer life: underlay supports your carpet and can extend the life of your carpet.
What is the best type of underlay?
Bonded foam chip underlay provides a long lasting, uniform and even support for your carpet. We give our Sorb-a-lay underlay (underlay) a 20 year guarantee we are so confident in its properties and construction that we know it will last. When we’ve uplifted carpets that have had waffle-type underlay that has simply flattened to the floor because the air pockets in the waffles can’t support the weight of the carpet.
Sorb-a-lay: the shock absorber for under your carpet
How do I look after my new carpet?
All customers receive a copy of our “Complete Guide to Carpet Care” when we’ve installed your new carpet. This outlines how to best keep your new carpet clean, as well as a stain removal guide. If you’ve misplaced your copy, please contact us and we’d be pleased to send you another one.
The golden rule of stain removal is to never panic, rub or scrub: this could cause permanent damage. So if you’re a client of ours in need of help, please call us!
Can you move my furniture for me when the carpet is laid?
Yes, absolutely. Your estimate will include a price for furniture moving, if it’s needed.
What about my old flooring - can you remove that and dispose of it?
Yes, Bill Hayward Flooring+Plus can lift and dispose of your existing flooring, whether it’s carpet, vinyl or underlay. Your estimate will include a price for this service.
Can I use my old carpet as underlay?
No, carpet doesn’t make good underlay. See our section on Underlay to see what a good quality underlay does for you. Old carpet has none of the requirements to support your new carpet.
I’m building a new house/renovating my home. At what stage should the carpet be fitted?
While it’s a good time to choose your carpet early on, to make sure it matches the décor, it’s best to have the carpet laid as the very last task once all the tradesmen have finished their jobs.
How can I pay for my new carpet? Do you offer finance?
Payments are accepted by cash, cheque, electronic direct banking, Eftpos, Visa, and MasterCard. Just contact us for details.
How is carpet priced?
Carpet is manufactured on either 3.6m wide or 4.0m wide machines. The manufacturers make the carpet into large rolls which are then sold by the metre. That’s called a broadloom metre. A broadloom metre is 3.6m wide or 4.0m by 1.0m long.
Don’t worry if that sounds complicated - the team at Bill Hayward Flooring+Plus will work out exactly how much carpet’s needed for your room.
Do you have another question that we haven’t answered here?
Then please contact us, we’d be pleased to help you.
Residential Carpet:
| FREE UNDERLAY |
Save $25 per metre on Feltex Synthetic Carpets |
Ecofloor Timber Laminate |
Commercial Carpet:
100% solution dyed nylon carpet - 14 colours 10 year commercial warranty - direct or double stick $79 per metre plus GST |
